Welcome to Ten! We respect and value your privacy.

The use of Ten through our mobile applications may involve the collection and use of your information. This Privacy Policy explains how Ten collects, uses, and discloses your information when you use our services. It is important that you understand this Privacy Policy and how you can protect your information, so please read it carefully.

1. Scope of This Privacy Policy

By using Ten, you agree that we may access, collect, use, and share your information in accordance with this Privacy Policy, including any updated versions. Your use of Ten signifies your acceptance of this Privacy Policy. If you do not agree, please do not use Ten.

This Privacy Policy is part of the Terms of Service you agreed to when using Ten. Unless otherwise defined, the terms used in this Privacy Policy have the same meaning as defined in the Terms of Service. Information collected is governed by the policy in effect at the time it is collected. We reserve the right to modify this Privacy Policy at any time. If we consider changes to be material, we will notify you where reasonably practicable via our website, services, or email. By continuing to use our services after the changes take effect, you accept the updated Privacy Policy.

Ten may link to third-party social media, features, or services (including websites, plug-ins, and widgets). This Privacy Policy does not apply to any information collected by third-party websites or services. We are not responsible for any use of your information by such third parties.

2. Information You Provide and We Collect

2.1 To provide Ten's services, we access, collect, store, and use the following information about you:

Information you provide when creating a Ten account, including your account name, gender, date of birth, age, city or region, social media account details (profile photo, gender, etc.), and personal tags you post.

Information in your Ten profile that is visible to other users, including photos, gender, and city or region.

Information about your interactions with Ten's services and application, including location data, device and connection information, IP address, device capabilities, network type, and usage statistics.

Technical information collected during your use of Ten, such as:

Mobile carrier information, IP address, device version and ID, user settings, and operating system;

Preferences, such as likes and dislikes, made on Ten.

2.2 Sensitive Personal Information

To provide certain features (e.g., video calls), we need access to your microphone, camera, or location with your permission:

Microphone: Access is required to record voice messages and transmit audio during video calls.

Camera: Access is required to take profile pictures and enable real-time video calling.

Location: Your current location is displayed on your profile page to provide a personalized experience.

By using Ten, you agree to the processing of sensitive personal information as described in this Privacy Policy. We will not use your sensitive information for direct marketing without your consent.

2.3 Children's Information

Ten's services are not intended for individuals under the age of 18. We do not knowingly collect information from individuals under this age. If we become aware that we have collected such information, we will delete it promptly.

3. How We Use the Information We Collect

3.1 Purposes

We may use your information for the following purposes:

To provide current and future Ten services;

To personalize and improve our services;

For customer support, security, backup, and archival purposes;

To monitor and analyze usage trends;

To improve the safety and security of our services;

To verify your identity and prevent fraud or other unauthorized activities;

To enforce our Terms of Service and other policies.

3.2 Storage and Transfer of Information

We may operate servers in multiple jurisdictions worldwide, and your information may be stored outside your jurisdiction.

3.3 Sharing of Information

Public Information: Public profile data can be viewed by anyone.

Active Status: Your activity or usage status may be displayed to other users.

Third-Party Sharing:

Analytics Partners: We may share anonymous or aggregated information for analytics and research purposes.

Service Providers: Third-party service providers may access your information as necessary to operate our services. They are obligated to keep your information confidential.

Legal Requirements: We may disclose information as required by law or to comply with lawful requests.

New Ownership: If Ten is acquired or restructured, your information may be transferred to the new operator.

4. Information we process and the purpose of processing your information

We process two types of information. Our mission is to continuously improve our Software and Services and provide you with new or better experiences. As part of this mission, we use your information for the following purposes. If any new purpose for processing your personal data arises, we will notify you by making corresponding changes to this Privacy Policy before we start processing information about that new purpose.

4.1 Information you submit

1. Camera and photos. In order to use certain features of the Software and Services, you may voluntarily grant us access to your camera or photo album to obtain photos from your mobile device. We may collect photos and other data that you upload or submit when using the Software and Services. This information is necessary for how to perform the contract between you and us.

2. Support-related information. If you contact us through our support section or by email, we may collect your contact information, your complaints or feedback, and any information you voluntarily submit in such support. Such information is only used to provide you with support services and will not be associated with any other information collected from you on or through the Software and Services.

The purpose of the information you submit is to: (1) operate and update the software and services; (2) improve and customize the software and services and related services; (3) maintain, test and monitor the quality and operation of the software; (4) provide you with support and handle your complaints and/or feedback; (5) take any action in the event of a dispute with you related to the software and services; (6) comply with and satisfy any applicable laws, regulations, legal procedures or enforceable government requests.

4.2 Information processed automatically

1. When you use the software and services, we will collect the following information:

Universally unique identifier (UUID), your mobile device type and the application and operating system version installed on your mobile device; country/region, language;

2. Metadata. Metadata can describe the location information and file creation time contained in photos or other files, or the general features of the people in the photos and other content contained in the photos. When you use our services and upload photos or other files, we may use third-party SDKs to collect metadata. We use photo metadata to provide you with certain features, including accurate "face recognition", "key point recognition", "region segmentation", "content labeling" and other customized features based on the combination of these basic features.

When you start using the Software and Services, the processing of information through automatic data processing technologies will begin automatically.

The purposes of automatically processed information are: (1) to operate and update the Software and Services and to provide you with existing and new functionality and features; (2) to improve and customize the Software and Services and related services; (3) to maintain, test, monitor and improve the quality and operation of the Software; (4) to enforce the terms and conditions applicable to the Software and Services and to prevent, detect and investigate fraud

5. How We Protect Your Information

We take reasonable technical and administrative measures to protect your information. However, no security measures are entirely foolproof. In case of a security breach, we will notify you as required by law.

6. Accessing Your Information

You can access and modify your information through your account. If you find inaccuracies, you may contact us to request corrections. We may retain an archived copy of your data as required by law.

If you close or delete your account, we may retain your information as necessary for legal compliance, dispute resolution, security, or enforcement of our policies.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: samerk992@outlook.com